Client Portal + Telehealth FAQs

Client Portal + Telehealth login link below is for active Art Therapy of MN clients or patients.

If you are a new client or patient and still need to set up your TherapyPortal client account, please email hello@arttherapymn.com

Please bookmark the client portal link for future use and to:

join your telehealth session

complete intake forms

update your contact information

update insurance plans

add a credit/debit/HSA card

check scheduled appointment times

Telehealth FAQs

How to Join Your Art Therapy of MN Telehealth Session:

Device: Use a computer, tablet, or smartphone with a working camera, mic, and speakers.
Browser: Ensure your web browser is fully up-to-date.
Connection: Use a secure Wi-Fi signal instead of cellular data for stability.
Audio: Use headphones to eliminate echoes or audio feedback.

Tip: Close other apps and tabs to prioritize processing power for the video call.

Log In: Access the Art Therapy of MN TherapyPortal at https://www.therapyportal.com/p/atmn/.
Find Appointment: Check the top of your home page for your session information and telehealth link.
Start Session: Click “Join Session” 5-10 minutes early to verify your device setup.
Permissions: Select “Allow” when your browser asks to access your camera and microphone.
Adjust Settings: Check the video preview and audio meter, select your hardware from the dropdowns, and enter your name.
Enter Call: Click “Join Session” to notify your clinician; wait in the virtual room until your provider admits you.
End of Session: You can rejoin from the home page banner if disconnected by mistake.

No Video/Audio: Close other apps using the camera (Zoom, Teams) and check system privacy permissions.
Connection Drops: Reduce bandwidth usage by closing unnecessary background tabs and applications.
Back-up Plan: Keep your phone handy to call your provider if the internet fails.